Shipping Policy
Where we ship: We currently deliver within the United States only via USPS, UPS, FedEx, or DHL (service selected based on availability).
Processing & Transit Times
Order processing: 1–3 business days (Monday–Friday).
Transit time: Typically 6–12 business days after dispatch, depending on destination and carrier capacity.
Cut-off: Orders placed after 5:00 PM Eastern Time are processed on the next business day.
Tracking: A shipping confirmation email (and text message if provided) with your tracking number will be sent once your order ships. Tracking updates may take 24–48 hours after dispatch.
Shipping Fees
Free Standard Shipping on orders of $19.99+. A flat rate of $5.0applies to orders under $19.99.
Returns & Exchanges
We offer a 30-day, no-questions-asked return or exchange on all orders. Return shipping is covered by us only for confirmed quality issues; for all other returns, the customer is responsible for the return shipping cost. (we’ll provide a prepaid return label). Before sending anything back, please email us at valerorajender@gmail.com to request an RMA. For full details, see our Return Policy.
Wrong Address
Please double-check your shipping address at checkout. If you notice an error, contact us immediately at valerorajender@gmail.com. We will do our best to update the address before your order is processed.
Lost or Stolen Packages
If tracking shows “Delivered” but you haven’t received the package, first check with household members and neighbors, then contact the carrier with your tracking number. Our support team is happy to assist you with a carrier claim: valerorajender@gmail.com.
Order Tracking
You can track your order using the link in your shipping confirmation email. If you do not receive tracking within 6 business days after purchase, please reach out to us. For some carriers, tracking may take 2–5 business days to appear in their systems.
Delays & Force Majeure
Weather, holidays, customs inspections, carrier disruptions, or other events beyond our reasonable control may extend delivery times. Force Majeure includes, without limitation, acts of government, natural disasters, fire, flood, earthquake, war, strikes, or carrier service interruptions.
Need Help?
Email: rubyconle181@gmail.com
Phone: +1 202 678 1253